👋 Welcome
This is the official support page for Student Hub Marketing. We are dedicated to providing a safe, fast, and student-focused marketplace experience. Whether you're buying textbooks or selling your dorm furniture, we're here to help you navigate every step.
❓ Frequently Asked Questions
Creating an account is easy! Simply download the app, tap on "Sign Up," and use your student email address to get started. You'll need to verify your email to begin posting items.
Tap the "+" button in the center of the navigation bar. Upload clear photos of your item, set a fair price, and provide a detailed description. Don't forget to select the correct category to help buyers find your item faster.
Check your internet connection and ensure your location settings are enabled. Sometimes, clearing the app cache or restarting the app can resolve display issues. If the problem persists, ensure you are logged in.
Our in-app chat allows you to message sellers directly. It's secure and fast. For your safety, we recommend keeping all communication within the app and meeting in public, well-lit campus spaces for transactions.
If you encounter suspicious behavior or a scam, go to the user's profile and tap the "Report" button (three dots icon). Our moderation team reviews all reports within 24 hours.
🛠️ Troubleshooting
Login Issues
If you can't log in, try resetting your password via the "Forgot Password" link. Ensure you are using the correct student email address associated with your account.
App Not Loading
Ensure you are on the latest version of the app from the Play Store or App Store. A weak Wi-Fi signal or restricted campus network can sometimes block app data.
Notifications Not Working
Check your phone's system settings to ensure notifications are enabled for Student Hub Marketing. You can also toggle notice settings within the app's Profile > Settings menu.
✉️ Contact Us
Need more help? Send us an email at:
We typically respond within 24–48 hours.